Information for Pet Owners
All online orders are shipped on a prepaid basis. We accept Visa, MC, Discover, Amex and PayPal. If you prefer to pay using a Money Order, mail your order and include a Money Order (no cash) for the order total.Payment in U.S. Funds Only.Prices are subject to change without notice.
We stand by our product designs and quality and guarantee our products for the purchase price. If for any reason you are not satisfied, simply return the product within 30 days with a brief note explaining the reason for return, and we will promptly refund the credit card the product purchase price or replace or exchange the product (See Exchanges below). Sorry, we do not accept returns of Fleece by the yard, Bite Not® Collars or any custom orders.
If for any reason you need to exchange any of our products, simply return the unused product within 30 days, with the original invoice or a note explaining your exchange needs. At cost shipping charges will be added.If we have made an error in order processing, please notify us and a call-tag or postage paid envelope will be issued for the return of the unused product.If you have ordered incorrectly, you have 30 days from the invoice date to return the items for exchange or credit. After 30 days a 15% restocking fee (your cost + 15%) applies to all returned unused goods.We cannot accept items no longer stocked by Four Flags.
Shipping Guarantee —All stock orders received before noon CT, M‐F (except Holiday and weather/emergency closure days), by phone, fax or Email, will be shipped the same day OR we’ll pay standard ground shipping charges. This applies only to US (within the 48 contiguous states) and Canadian stock orders on days when packages are processed by UPS or USPS. Does not apply to Fleece by the yard, Tote, “Rest in Peace” bags or Custom orders.
Carriers —Shipping is normally handled by the most economical carrier (Best Way)—either USPS 1st Class, Priority Mail or UPS ground.
Overseas Shipping—Postal Service in most cases, but for shipping and insurance cost and shipping carrier contact us. Insurance is added to ALL overseas orders.
Retail Shipping Options
Choose a RETAIL shipping option at checkout to find the actual cost for that carrier. Selection of another shipping option will slow down the processing of your order, and will void our Same‐Day Shipping Guarantee.
Choose to ship your order via UPS. The rate noted is your actual shipping cost.
RETAIL USPS —$6.00—US - 1st Class.
RETAIL Canada—$15.00—Canada/Mexico - 1st Class
Packages Under 1 lb.
RETAIL USPS — $10.00—US - 1st Class/Priority
RETAIL Canada — $20.00—Canada/Mexico - 1st Class
Packages Over 1 lb.
$15.00 — US (Best Way), UPS shipping charges will be billed at cost.
$30.00 base — Canada/Mexico (Best Way)- with additional charges billed at cost.